Archive: Case Studies

Client: Regional financial institution with strong customer focus We supported a regional financial services provider in a comprehensive transformation process in the central "Organization" division, which has over 130 employees. Our goal was to redefine the internal role of the division—as a modern, proactive service provider with clear processes, contemporary structures, and a future-oriented management culture.

Client: Traditional bookstore chain with a regional focus For an expanding chain with high staff turnover, we developed a practical training program specifically designed to strengthen young (deputy) store managers. Our goal was to promote leadership skills for the demanding day-to-day work in stores and to establish cooperative leadership styles—with as little disruption to day-to-day business as possible.

Client: Media and publishing group with a regional focus Together with a media and publishing group, we developed a qualification program that strategically elevates project work within the company to a new level. Over a period of 1.5 years, we supported specialist and management talent in a modular development program comprising six practical modules – from the basics to conflict and change management.

Customer: Renowned German car manufacturer for sports cars and luxury vehicles Our MTI project team has developed a digital training program for effective project management together with a leading car manufacturer and established it as an integral part of the company-wide academy. The modular program teaches practical methods for planning, controlling and implementing development and production projects.

Client: Jungheinrich AG Listed German company specializing in industrial trucks, warehouse and material flow technology Together with Jungheinrich in Singapore and Malaysia, we developed a service excellence program that consistently focuses on the customer in the after-sales area. In close coordination with the local team, we co-created and implemented training courses, role-plays, coaching sessions, and reflection units – practical and on an equal footing.

Client: Global specialist in process technology and separation Together with a global engineering company, we developed a multi-stage training program for field service engineers and back office staff, which is now a central component of a global certification pathway. Our goal: to take service expertise, communication skills, and customer focus to a new level worldwide.

Client: Evonik Industries AG One of the world's leading specialty chemicals companies Since 2014, our MTI project team has been supporting Evonik Industries AG in optimizing its global service quality and improving cross-functional collaboration between marketing, sales and customer service. Together, we have developed the "" - a multi-stage, internationally rolled-out training program that specifically addresses different target groups (Fundamentals, Advanced and Mastery).

Client: Global technology leader for drive and automation solutions For an international automotive supplier, we developed a training program for around 80 Chief Negotiators - sales managers who negotiate long-term framework agreements at top management level. The starting point was the establishment of strategic, global key account management in a company that had previously operated without common standards.

Client: Bosch Rexroth AG Together with a leading international company in drive and control technology, we developed a training program that specifically combines cultural change in sales with entrepreneurial thinking. In a four-month learning journey format, we helped sales teams rethink their role: moving away from being pure product experts to becoming active shapers of growth and collaboration.

Client: International logistics company An international logistics company faced the challenge of realigning its global sales strategy in a changing market environment. The goal was to establish uniform sales processes, strengthen sales management, and promote active sales in a sustainable manner.