Customer: Global specialist for process technology and separation
Together with a globally active mechanical engineering company, we have developed a multi-stage training program for field service engineers and back office employees, which is now a central component of a global certification pathway. Our goal: to raise service expertise, communication skills and customer focus to a new level worldwide.
In co-creative collaboration with the client, we created a blended learning format - with digital pre-questions, face-to-face training in five languages, practical case studies and intensive support from managers.
More than 360 employees worldwide have already been trained - with measurably positive results: increased customer satisfaction, greater confidence in customer contact and a stronger self-image for excellent service in an international context.
Find out more in our case study: English