Client: Evonik Industries AG
One of the world's leading specialty chemicals companies
Since 2014, our MTI project team has been supporting Evonik Industries AG in optimizing its global service quality and improving cross-functional collaboration between Marketing, Sales and Customer Service. Together, we have developed the "Evonik School of Customer Service" - a multi-stage, internationally rolled-out training program that specifically addresses different target groups (Fundamentals, Advanced and Mastery).
The program includes practical workshops, individual development plans and change projects that bring about sustainable improvements in the teams. Continuous performance reviews, best-practice exchanges and transfer meetings ensure long-term learning success.
The project was awarded the European Training Prize for this innovative approach and has established itself as a sustainable learning landscape. The School of Customer Service makes a significant contribution to increasing service quality, customer satisfaction and organization-wide efficiency.
Find out more in our case study: German