Client: Regional financial institution with strong customer focus
For a regional financial services provider, we supported a comprehensive transformation process in the central "Organization" division with over 130 employees. Our aim was to redefine the internal role of the division - as a modern, proactive service provider with clear processes, contemporary structures and a sustainable management culture.
Together with the client, we carried out an intensive analysis and concept phase, designed large group formats, implemented management workshops and coaching sessions and established open, transparent communication. This enabled us to facilitate sustainable change.
The result: a leaner, more flexible organization, greater willingness to change, new managers with responsibility and a leadership culture that is lived at team level. The project was recognized by the Management Board and Works Council as an example of successful change with genuine participation.