Management plays a key role in modern health management systems, because their behaviour shapes the culture and work atmosphere within their department and they have a role model function. Companies are increasingly recognising this and train their management staff through a training programme.
The constant development of new technologies, high staff turnover rates and ever changing economic conditions are making it increasingly difficult for businesses to establish a strategy for long-lasting success and to make ‘the correct’ decisions.
How satisfied customers are with a company’s service depends on the company’s service and customer support. For this reason Evonik, specialty chemicals company, founded an international School of Customer Service. The globally active company and consultancy firm, Machwürth Team International, was awarded bronze in the European training award, Europäischer Trainingspreis, by the BDVT in 2015.
