„TÜV Rheinland – Certified Sales Experts for Aramark Germany“
In November 2015, five new certified sales experts successfully completed the two-year Aramark Sales Development Program. The special thing about it: The TÜV Rheinland acted as an independent assessor to confirm the participants’ competence.
„Excellence in Service “
The cost of winning new customers is enormous. That is why more and more companies are focusing on customer retention and increasing customer satisfaction. Satisfied customers are an important component of success.
„Improving Service Quality Worldwide“
How satisfied customers are with a company’s service depends on the company’s service and customer support. For this reason Evonik, specialty chemicals company, founded an international School of Customer Service. The globally active company and consultancy firm, Machwürth Team International, was awarded bronze in the European training award, Europäischer Trainingspreis, by the BDVT in 2015.
„Challenges for the sales department“
“The first machine is sold by sales, the second by service!”. Although this fact is well known to manufacturers of capital equipment, it is sometimes difficult for companies to draw the right conclusions from it and to organisationally implement it. This is an attempt to represent this Gordian knot in all its aspects and demonstrate an approach to its resolution.