Management plays a key role in modern health management systems, because their behaviour shapes the culture and work atmosphere within their department and they have a role model function. Companies are increasingly recognising this and train their management staff through a training programme.
To meet tomorrow’s market requirements and striving for improvement and quality to be anchored with the company’s DNA, perfume manufacturer Mäurer & Wirtz started a thorough leadership and business culture development project.
How does a company, which as a leading innovator in its industry always depends on the latest findings and knowledge growth within its teams, departments and locations, ensure that the expertise of its employees is always on the cutting edge?
With the Phoenix Project, the ITT Industries Cannon plant in Weinstadt succeeded within two years to move from a difficult phase in the company with downsizing and fear of the future of the location to being distinguished with the Chairman’s Award for Operational Excellence.
The cost of winning new customers is enormous. That is why more and more companies are focusing on customer retention and increasing customer satisfaction. Satisfied customers are an important component of success.
How satisfied customers are with a company’s service depends on the company’s service and customer support. For this reason Evonik, specialty chemicals company, founded an international School of Customer Service. The globally active company and consultancy firm, Machwürth Team International, was awarded bronze in the European training award, Europäischer Trainingspreis, by the BDVT in 2015.
The success of a company increasingly depends on how quickly its management team responds to things such as change. This project report explains how this skill can be taught with the help of a Business Simulation.
“The first machine is sold by sales, the second by service!”. Although this fact is well known to manufacturers of capital equipment, it is sometimes difficult for companies to draw the right conclusions from it and to organisationally implement it. This is an attempt to represent this Gordian knot in all its aspects and demonstrate an approach to its resolution.
Complex, technical information is not easy to teach and requires far more than an expert in his area who simply passes on his knowledge. In addition to good didactic skills, social competency is also important.
In a world characterised by change, companies need managerial staff who recognise impending changes early and change tactics in time. But how can you pass this competency on to future leaders? A project report.
