Project report: The new role of the service technician

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Project report: The new role of the service technician

„Challenges for the sales department“

“The first machine is sold by sales, the second by service!”. Although this fact is well known to manufacturers of capital equipment, it is sometimes difficult for companies to draw the right conclusions from it and to organisationally implement it. This is an attempt to represent this Gordian knot in all its aspects and demonstrate an approach to its resolution.

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