Our culture influences the way we look at the world. It influences subconsciously our sense of belonging, our motivation, and effectiveness at work. Developing an awareness of the various cultures can help managers and employees from different backgrounds interact more effectively. This is where cultural intelligence (CQ) comes into action, it is the ability to adapt and function in new cultural situations. In this episode of the MTI KnowHow Coffee Adva Müller introduces you to the concept of CQ and how it can help you to navigate intercultural situations without being an expert.
Cultural intelligence (CQ) is a critical part of setting yourself apart in today’s globalized world of artificial intelligence, machine learning, and innovation. It’s the ability to relate and work effectively with people from different cultural backgrounds and it goes beyond existing notions of cultural sensitivity and awareness. With cultural intelligence, you’ll know how to strategically use cultural differences to come up with more innovative solutions.
In culturally diverse situations, CQ predicts…
- Personal Adjustment and Adaptability
- Judgment and Decision Making
- Negotiation Effectiveness
- Trust, Idea Sharing, and Innovation
- Leadership Effectiveness
- Profitability and Cost-Savings
Cultural Intelligence begins with CQ Drive—the curiosity and motivation needed to work well with others. Next is CQ Knowledge—understanding the kinds of differences that describe one group versus the next, without resorting to stereotyping specific cultures. Third is CQ Strategy—learning how to plan effectively in light of cultural differences. And finally is CQ Action—being able to adapt behavior when the situation requires it.