Tag: service

MTI Pricelist

MTI Guarantee of Satisfaction

We want you to be enthusiastic about our work and to actively recommend MTI.

At the start of the project, we develop goals that can be measured in terms of quality and quantity.
We evaluate the success of the project with you on that basis.

During the first consultation meeting, which is free of charge, we develop the basis for a promising approach. After the meeting, we develop a specific proposal including a cost calculation which will be discussed by the project’s decision makers.
Goals, a possible approach, roles, time schedules, mandate and budget will be discussed at that meeting.

After that you decide whether you want to work with us.

Should we not provide the services that you need, we will reimburse your investment in our services.

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Strategic cooperation between MTI China and EunaCon

Strategic cooperation between MTI China and EunaCon

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Company-specific tailored solutions and global support for the implementation of your company‘s strategy

Dear reader,

in times of digital transformation, agile organisation and VUCA, it is indispensable to refer to high-performance external partners with a large range of services.

On that basis, MTI China and EunaCon agreed on a strategic cooperation. Both companies bring years of experience in the China business and can successfully build packages of services there.

Weiterlesen “Strategic cooperation between MTI China and EunaCon” »

Project report: Good service makes the difference

„Excellence in Service “

The cost of winning new customers is enormous. That is why more and more companies are focusing on customer retention and increasing customer satisfaction. Satisfied customers are an important component of success.

Project Report: Evonik School of Customer Service

„Improving Service Quality Worldwide“

How satisfied customers are with a company’s service depends on the company’s service and customer support. For this reason Evonik, specialty chemicals company, founded an international School of Customer Service. The globally active company and consultancy firm, Machwürth Team International, was awarded bronze in the European training award, Europäischer Trainingspreis, by the BDVT in 2015.

Project report: The new role of the service technician

„Challenges for the sales department“

“The first machine is sold by sales, the second by service!”. Although this fact is well known to manufacturers of capital equipment, it is sometimes difficult for companies to draw the right conclusions from it and to organisationally implement it. This is an attempt to represent this Gordian knot in all its aspects and demonstrate an approach to its resolution.

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