Tag: Sales 4.0

Project report: Good service makes the difference

„Excellence in Service “

The cost of winning new customers is enormous. That is why more and more companies are focusing on customer retention and increasing customer satisfaction. Satisfied customers are an important component of success.

Project Report: Evonik School of Customer Service

„Improving Service Quality Worldwide“

How satisfied customers are with a company’s service depends on the company’s service and customer support. For this reason Evonik, specialty chemicals company, founded an international School of Customer Service. The globally active company and consultancy firm, Machwürth Team International, was awarded bronze in the European training award, Europäischer Trainingspreis, by the BDVT in 2015.

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