In our third newsletter 2015 the Machwürth Team International compiled for you informative and interessting reports related to the topics leadership, team development and service.
This year the Machwürth Team has been awarded two prizes, the Top Consultant and the European training award by the BDVT. We will give you background information about the victory project that we carried out with our customer Evonik. Furthermore, we deal with the topics cultural differences and conflict management and outline the visit of Eastern European Managers in the context of a Manager Training Programme organised by giz.
We hope you will enjoy reading our new stories!
Your Machwürth Team International
Project Report: Evonik School of Customer Service
“Improving Service Quality Worldwide”
How satisfied customers are with a company’s service depends on the company’s service and customer support. For this reason Evonik, specialty chemicals company, founded an international School of Customer Service. The globally active company and consultancy firm, Machwürth Team International, was awarded bronze in the European training award, Europäischer Trainingspreis, by the BDVT in 2015.
“Being more aware of cultural differences”
“It’ll be ok.” Companies often plan transnational projects according to this motto – particularly those in which the foreign partners come from western industrialised nations. But because their cultures are related, the differences are often underestimated.
“Conflicts in companies and organisations”
Fair-weather management – every manager’s pipe dream. And what does reality look like? Storms are followed by sunshine and blizzards alternate with thaw period.
“Eastern European managers gain qualifications for the international market with MTI”
A Manager Training Programme in Germany offers ambitious managers from Eastern Europe new insights and opportunities for international cooperation.